Pllayer App Refund Policy

Thank you for using Pllayer App, a product of Athive Technologies Pvt Ltd. Please read this Refund Policy carefully before making any purchases through our platform.

Pllayer App strives to provide exceptional services for tournament and venue bookings. Our Refund Policy outlines the terms and conditions for refunds on purchases made through our platform.

Eligibility

Refunds are available for purchases made directly through the Pllayer App platform. Third-party transactions are subject to the policies of the respective platforms. To be eligible for a refund, users must adhere to the guidelines outlined in this policy.

Grounds for Refunds

Refunds may be issued under the following circumstances:

• Cancelled Events: If a tournament or venue booking is cancelled by the organizer or venue provider, users will receive a full refund.
• Technical Issues: In the event of technical difficulties preventing the proper utilization of our services, users may be eligible for a refund.
• Unauthorized Transactions: If a purchase is made without the user's consent, a refund will be issued promptly upon verification.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Services that have been fully rendered.
• In-app purchases or virtual goods that have been consumed.
• Transactions explicitly marked as non-refundable at the time of purchase.

Refund Process

Users seeking a refund must submit a request through the Pllayer App support portal within 5-7 Wroking days of the original purchase date. The request should include relevant details such as the transaction ID and a brief explanation for the refund. Refund requests are subject to review, and refunds will be processed within 5-7 business days upon approval.

Dispute Resolution

In the event of a dispute regarding a refund request, users may contact our customer support team for assistance. We are committed to resolving disputes promptly and fairly to ensure customer satisfaction.

Policy Updates

Athive Technologies Pvt Ltd reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Users are encouraged to review this policy periodically for any updates.

By using the Pllayer App and making purchases through our platform, users agree to abide by the terms outlined in this Refund Policy.

For further inquiries or assistance, customer support team

contact us at [email protected]

Last updated: 01-01-2024